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What matters to me! User conceptions of value in specialist cancer care

Hardyman, Wendy ORCID:, Kitchener, Martin ORCID: and Daunt, Kate L. ORCID: 2019. What matters to me! User conceptions of value in specialist cancer care. Public Management Review 21 (11) , pp. 1687-1706. 10.1080/14719037.2019.1619808

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This paper is the first to apply the services marketing framework of service-dominant logic (S-D logic) to enhance understanding of patient conceptualizations of value in the context of cancer health services. Using data from a case study, the findings reveal that ‘value’ is a temporal, experiential, and complex concept. Three dominant themes are identified as contributing to value creation; access to resources, quality of interactions, and resource use. Although these findings show a broad degree of support for the S-D logic framework, distinctive variations emerge from this application in a health-care context.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Social Sciences (Includes Criminology and Education)
Business (Including Economics)
Publisher: Taylor & Francis
ISSN: 1471-9037
Date of First Compliant Deposit: 13 March 2019
Date of Acceptance: 13 March 2019
Last Modified: 06 Nov 2023 18:17

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