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What matters to me! User conceptions of value in specialist cancer care

Hardyman, Wendy, Kitchener, Martin and Daunt, Kate L. 2019. What matters to me! User conceptions of value in specialist cancer care. Public Management Review 21 (11) , pp. 1687-1706. 10.1080/14719037.2019.1619808

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This paper is the first to apply the services marketing framework of service-dominant logic (S-D logic) to enhance understanding of patient conceptualizations of value in the context of cancer health services. Using data from a case study, the findings reveal that ‘value’ is a temporal, experiential, and complex concept. Three dominant themes are identified as contributing to value creation; access to resources, quality of interactions, and resource use. Although these findings show a broad degree of support for the S-D logic framework, distinctive variations emerge from this application in a health-care context.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Social Sciences (Includes Criminology and Education)
Business (Including Economics)
Publisher: Taylor & Francis
ISSN: 1471-9037
Date of First Compliant Deposit: 13 March 2019
Date of Acceptance: 13 March 2019
Last Modified: 24 Sep 2022 17:05

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