Pillar or platform - a taxonomy for process improvement activities in public services

Bateman, Nicola, Lethbridge, Sarah and Esain, Ann 2018. Pillar or platform - a taxonomy for process improvement activities in public services. Public Money and Management 38 (1) , pp. 5-12. 10.1080/09540962.2018.1389487

Preview

PDF - Accepted Post-Print Version Download (506kB) | Preview

Abstract

Research into Lean in public services and particularly implementation, needs to develop from reporting cases to provide a taxonomy for researchers and practitioners. The paper outlines two approaches to process improvement activities (PIAs)—’Pillar’ and ‘Platform’ and tests the validity of these approaches through two organizational case studies (96 PIAs are considered). The degree to which this taxonomy supports decision-making is explored and issues associated with implementation are discussed.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Publisher:	Taylor & Francis
ISSN:	0954-0962
Date of First Compliant Deposit:	21 December 2017
Date of Acceptance:	23 March 2017
Last Modified:	12 Feb 2025 22:30
URI:	https://orca.cardiff.ac.uk/id/eprint/107738

Citation Data

Cited 2 times in Scopus. View in Scopus. Powered By Scopus® Data

Actions (repository staff only)

Edit Item