Crowdsourcing real world feedback for human computer interaction education

Loizides, Fernando ORCID: https://orcid.org/0000-0003-0531-6760, Jones, Kathryn, Girvan, Carina ORCID: https://orcid.org/0000-0001-5846-3524, De Ribaupierre, Helene, Turner, Liam ORCID: https://orcid.org/0000-0003-4877-5289, Bailey, Ceri and Lloyd, Andy 2019. Crowdsourcing real world feedback for human computer interaction education. Khan, V. J., Papangelis, K., Lykourentzo, I. and Markopoulos, P., eds. Macrotask Crowdsourcing: Engaging the Crowds to Address Complex Problems, Human–Computer Interaction Series, Springer, pp. 233-252. (10.1007/978-3-030-12334-5_9)

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Abstract

In this chapter we investigate using real-world feedback to compliment academic feedback during a course on mobile development using HCI methods. Students used crowdsourcing and macro tasking to recruit suitable end-users in order to generate feedback. During the study, we uncovered benefits and disbenefits for both staff and student stakeholders, motivations and blockers that readers and others planning to apply this method should be aware of. We report on practical matters of scalability, legal and governance issues that arise. Overall, the process proposed in the chapter produces a greatly enhanced experience for students and improves the richness of the feedback as well as the authenticity of the end-user testing experience. Challenges that are faced include incorporating this process within an academic environment with matters such as the liability of the university towards externalising student work. Overall, we were also surprised to see that harsh criticism was not taken negatively by students but was a source of motivation to improve.

Item Type:	Book Section
Date Type:	Publication
Status:	Published
Schools:	Social Sciences (Includes Criminology and Education) Computer Science & Informatics
Publisher:	Springer
ISBN:	9783030123338
Last Modified:	24 Mar 2024 15:02
URI:	https://orca.cardiff.ac.uk/id/eprint/124399

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