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The effect of communication channels on promise-making and promise-keeping: experimental evidence

Conrads, Julian and Reggiani, Tommaso 2017. The effect of communication channels on promise-making and promise-keeping: experimental evidence. Journal of Economic Interaction and Coordination 12 , pp. 595-611. 10.1007/s11403-016-0177-9

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In modern organizations, new communication channels are reshaping the way in which people get in touch, interact and cooperate. This paper, adopting an experimental economics framework, investigates the effect of different communication channels on promise-making and promise-keeping in an organizational context. Inspired by Ellingsen and Johannesson (Econ J 114:397–420, 2004), five experimental treatments differ with respect to the communication channel employed to solicit a promise of cooperation, i.e., face-to-face, phone call, chat room, and two different sorts of computer-mediated communication. The more direct and synchronous (face-to-face, phone, chat room) the interpersonal interaction is, the higher the propensity of an agent to make a promise. Treatment effects, however, vanish if we then look at the actual promise-keeping rates across treatments, as more indirect channels (computer-mediated) do not perform statistically worse than the direct and synchronous channels.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > HB Economic Theory
Publisher: Springer Verlag
ISSN: 1860-711X
Date of First Compliant Deposit: 31 January 2020
Date of Acceptance: 16 September 2016
Last Modified: 06 Feb 2020 16:46

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