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Human resource management in an industry 4.0 Era: a supply chain management perspective

Srinivasan, Ravi, Kumar, Maneesh and Narayanan, Sriram 2020. Human resource management in an industry 4.0 Era: a supply chain management perspective. In: Choi, Thomas Y., Li, Julie Juan, Rogers, Dale S., Schoenherr, Tobias and Wagner, Stephan M. eds. The Oxford Handbook of Supply Chain Management, Oxford University Press, (10.1093/oxfordhb/9780190066727.013.39)

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Abstract

With the advent of Industry 4.0, the role of a “typical” worker will change drastically. The new roles will require greater cognitive, problem-solving, and collaboration skills, to name a few. This shift requires that the current human resource management (HRM) practices change in accordance with the future role of the worker. To date, HRM has been focused on identifying workers who are well suited for performing tasks that improve efficiencies of the firm. Instead, new HRM practices need to focus on acquiring and managing the workforce that leverages Industry 4.0 technologies. This chapter identifies the changing landscape of work with respect to supply chain management. Specifically, it identifies the changes that will be ushered in for operations, procurement, logistics, and customer management as a result of Industry 4.0 technologies. Next, the chapter identifies the skills gap, reorganization of work, and changing role of blue- and white-collar workers involved in Industry 4.0 technology usage in daily work. Finally, it provides a framework that can be used by HRM professionals to acquire and reskill their workforce using the ability–motivation–opportunity framework.

Item Type: Book Section
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Publisher: Oxford University Press
ISBN: 9780190066727
Date of First Compliant Deposit: 5 October 2020
Date of Acceptance: 8 July 2020
Last Modified: 06 Oct 2020 12:30
URI: http://orca.cardiff.ac.uk/id/eprint/135311

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