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Walking the walk: Does perceptual congruence between managers and employees promote employee job satisfaction?

Song, Miyeon and Meier, Kenneth J. 2020. Walking the walk: Does perceptual congruence between managers and employees promote employee job satisfaction? Review of Public Personnel Administration 10.1177/0734371X20966646

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Abstract

Public managers and employees should be on the same page for successful performance. Managers’ self-evaluations of their own management, however, often do not match employees’ evaluations. Despite the consistent findings of a discrepancy between managers’ and employees’ perceptions of management, little research has examined how this perceptual incongruence affects employee job satisfaction. The present study addresses this question using parallel surveys from both managers and employees in the context of public education. The findings suggest managers overestimate their management effectiveness in general. As the perceptual gap between managers and employees increases, employees are less likely to be satisfied with their organization and their profession. We also find that this relationship is nonlinear, and the negative effects of incongruence could be accelerated when employees have considerable consensus about management. This study highlights the role of perceptual congruence in creating a better work environment and promoting job satisfaction for public employees.

Item Type: Article
Date Type: Published Online
Status: In Press
Schools: Business (Including Economics)
Publisher: SAGE Publications
ISSN: 0734-371X
Date of First Compliant Deposit: 23 November 2020
Last Modified: 25 Nov 2020 06:14
URI: http://orca.cardiff.ac.uk/id/eprint/136558

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