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Non-technical skills for emergency incident management teams: A literature review

Hayes, Peter, Bearman, Chris, Butler, Philip and Owen, Christine 2021. Non-technical skills for emergency incident management teams: A literature review. Journal of Contingencies and Crisis Management 29 (2) , pp. 185-203. 10.1111/1468-5973.12341
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Every year, incident management teams (IMTs) coordinate the response to hundreds of emergency events across Australasia. Larger scale emergencies such as a storms, floods, wildfires, oil spills and chemical explosions can place a lot of pressure on an IMT. Non‐technical skills play a central role in the performance of these teams. This article reviewed the broader non‐technical skills (NTS) literature before focusing on the NTS required for emergency management. It was found that most NTS frameworks share four to five common skill categories, although there were greater differences at the element and behavioural marker level. A variety of issues were identified in the literature that highlight that emergency management is very different from other domains where NTS systems have been developed. The literature on NTS in conjunction with this set of issues was used to develop a proposed NTS framework for emergency IMTs. This framework comprises 7 skill categories (i.e. communication, coordination, cooperation, decision‐making, situation awareness, leadership and coping, stress and fatigue management). The 7 skills can be further delineated into 16 elements and 44 behavioural markers. The framework provides a prototype that can form the basis for further research in this area.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Psychology
Publisher: Wiley
ISSN: 0966-0879
Date of First Compliant Deposit: 14 December 2020
Date of Acceptance: 26 September 2020
Last Modified: 16 Jun 2021 13:07

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