Avoiding reactions outside the home: challenges, strategies, and opportunities to enhance dining out experiences of people with food hypersensitivities

Nunes, Francisco, Almeida, João, Chung, Chia-Fang and Verdezoto, Nervo ORCID: https://orcid.org/0000-0001-5006-4262 2021. Avoiding reactions outside the home: challenges, strategies, and opportunities to enhance dining out experiences of people with food hypersensitivities. Presented at: CHI Conference on Human Factors in Computing Systems (CHI '21), Yokohama, Japan, May 8-13, 2021. Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems. New York, NY, US: Association for Computing Machinery, p. 208. 10.1145/3411764.3445662

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Abstract

People with food hypersensitivities experience adverse reactions when eating certain foods and thus need to adapt their diet. When dining out, the challenge is greater as people entrust the care of their allergy, intolerance, or celiac disease, in the hands of staff who might not have enough knowledge to appropriately care for them. This interview study explored how people with food hypersensitivities avoid reactions while eating out, to inspire future digital technology design. Our findings show the social and emotional impact of food hypersensitivities and how people practically cope by investigating restaurants’ safety precautions, correcting orders, or even educating restaurants’ staff. We discuss our findings against the experiences of other people living with chronic conditions and offer design opportunities for digital technologies to enhance dining out experiences of people with food hypersensitivities.

Item Type:	Conference or Workshop Item (Paper)
Date Type:	Publication
Status:	Published
Schools:	Schools > Computer Science & Informatics
Publisher:	Association for Computing Machinery
ISBN:	978-1-4503-8096-6
Date of First Compliant Deposit:	25 January 2021
Date of Acceptance:	19 January 2021
Last Modified:	14 May 2025 15:00
URI:	https://orca.cardiff.ac.uk/id/eprint/137923

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