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Digital transformation in higher education: a framework for maturity assessment

Marks, Adam, AL-Ali, Maytha, Atassi, Reem, Abualkishik, Abedallah Zaid and Rezgui, Yacine 2020. Digital transformation in higher education: a framework for maturity assessment. International Journal of Advanced Computer Science and Applications 11 (12) , pp. 504-513. 10.14569/IJACSA.2020.0111261

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Abstract

Literature in digital transformation maturity is scarce. Digital transformation in higher education, especially after COVID-19 is seen as inevitable. This research explores digital transformation maturity and challenges within Higher Education. The significance of this study stems from the role digital transformation plays in today’s knowledge economy. This study proposes a new framework based on Deloitte’s 2019 digital transformation assessment framework with Petkovic 2014 mega and major higher education process mapping. The study triangulates the findings of multiple research instruments, including survey, interviews, case study, and direct observation. The research findings show a significant variance between the respondents’ perception of digital transformations maturity levels, and the core requirements of digital transformation maturity. The findings also show the lack of holistic vision, digital transformation competency, and data structure and processing as the leading challenges of digital transformation.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Engineering
Additional Information: This is an open access article licensed under a Creative Commons Attribution 4.0 International License, which permits unrestricted use, distribution, and reproduction in any medium, even commercially as long as the original work is properly cited.
Publisher: SAI Organization / Science and Information Society (SAI)
ISSN: 2158-107X
Date of First Compliant Deposit: 16 March 2021
Date of Acceptance: 28 December 2020
Last Modified: 17 Mar 2021 10:45
URI: http://orca.cardiff.ac.uk/id/eprint/139830

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