Developing a child patient satisfaction survey: a quality improvement project

Alazmah, A., Parekh, S., Bhatia, Shannu ORCID: https://orcid.org/0000-0002-6363-8306 and Ashley, P. 2021. Developing a child patient satisfaction survey: a quality improvement project. European Archives of Paediatric Dentistry 22 , pp. 209-217. 10.1007/s40368-020-00567-1

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Abstract

Aim To develop a child-centred patient satisfaction questionnaire for use in an Outpatient Paediatric Dental Department. Method Data from patient satisfaction interviews was used to develop a child satisfaction questionnaire, which was used in two different centres after piloting. Results The final questionnaire contained 7 questions and a comments section, using writing and facial images used to record children views. The questionnaire was distributed to 203 children; 95% were happy or okay with the waiting area, 69% were happy about seeing the dentist and 77% children were happy overall. Conclusion Measures of satisfaction of children with regard to dental treatment were very different from those commonly used for adults. Further development and implementation of child satisfaction surveys should be considered.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Dentistry
Publisher:	Springer
ISSN:	1818-6300
Date of First Compliant Deposit:	28 July 2021
Date of Acceptance:	11 September 2020
Last Modified:	13 Nov 2023 21:31
URI:	https://orca.cardiff.ac.uk/id/eprint/142963

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