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Patient satisfaction with medication consultations and medicines information provided by nurses working autonomously in sexual health services: A questionnaire study

Black, Adam, Gage, Heather, Norton, Christine, Franklin, Bryony, Murrells, Trevor and Courtenay, Molly 2022. Patient satisfaction with medication consultations and medicines information provided by nurses working autonomously in sexual health services: A questionnaire study. Journal of Advanced Nursing 78 (2) , pp. 523-531. 10.1111/jan.15087
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Abstract

Aim To compare the satisfaction of patients managed by independent nurse prescribers with that of patients managed by nurses using PGDs with respect to experience of the consultation and information received about the medication. Design Survey. Methods Patients receiving medications from nurses in five urban sexual health services in the United Kingdom completed validated questionnaires immediately after the consultation, September 2015–August 2016. Scores of independent nurse prescribers and nurses using patient group directions were compared about consultation experience (5 items) Satisfaction with Information about Medicines (SIMS 16 items scale). Results Of 808 patients receiving medications, 393 (48.6%) received questionnaires and 380 were returned (independent nurse prescribers 180 of 198, 90.9%; patient group directions 173 of 195, 88.7%). Patients in both groups reported high levels of satisfaction. About the consultation experience, patients found nurses friendly/ approachable (>99%), instilling confidence and trust (>99%) and explaining reasons for medications clearly (97%). Satisfaction with medication information: Of 348 (92%) respondents completing SIMS, the overall mean score was 13.4 of maximum 16 (no difference between groups, t-test, p = .63). Conclusions Patients were highly satisfied with nurse consultations and information around medications regardless of whether they were managed by independent nurse prescribers or nurses using patient group directions.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Healthcare Sciences
Publisher: Wiley
ISSN: 0309-2402
Date of First Compliant Deposit: 8 November 2021
Date of Acceptance: 13 October 2021
Last Modified: 19 Jan 2022 16:22
URI: http://orca.cardiff.ac.uk/id/eprint/144841

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