Working in a smart home environment: examining the impact on productivity, well-being and future use intention

Marikyan, Davit, Papagiannidis, Savvas, Rana, Omer F. ORCID: https://orcid.org/0000-0003-3597-2646 and Ranjan, Rajiv 2024. Working in a smart home environment: examining the impact on productivity, well-being and future use intention. Internet Research 34 (2) , pp. 447-473. 10.1108/INTR-12-2021-0931

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Abstract

Purpose The coronavirus disease 2019 (COVID-19) pandemic has had a big impact on organisations globally, leaving organisations with no choice but to adapt to the new reality of remote work to ensure business continuity. Such an unexpected reality created the conditions for testing new applications of smart home technology whilst working from home. Given the potential implications of such applications to improve the working environment, and a lack of research on that front, this paper pursued two objectives. First, the paper explored the impact of smart home applications by examining the factors that could contribute to perceived productivity and well-being whilst working from home. Second, the study investigated the role of productivity and well-being in motivating the intention of remote workers to use smart home technologies in a home-work environment in the future. Design/methodology/approach The study adopted a cross-sectional research design. For data collection, 528 smart home users working from home during the pandemic were recruited. Collected data were analysed using a structural equation modelling approach. Findings The results of the research confirmed that perceived productivity is dependent on service relevance, perceived usefulness, innovativeness, hedonic beliefs and control over environmental conditions. Perceived well-being correlates with task-technology fit, service relevance, perceived usefulness, perceived ease of use, attitude to smart homes, innovativeness, hedonic beliefs and control over environmental conditions. Intention to work from a smart home-office in the future is dependent on perceived well-being. Originality/value The findings of the research contribute to the organisational and smart home literature, by providing missing evidence about the implications of the application of smart home technologies for employees' perceived productivity and well-being. The paper considers the conditions that facilitate better outcomes during remote work and could potentially be used to improve the work environment in offices after the pandemic. Also, the findings inform smart home developers about the features of technology which could improve the developers' application in contexts beyond home settings.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Computer Science & Informatics
Publisher:	Emerald
ISSN:	1066-2243
Funders:	EPSRC
Date of First Compliant Deposit:	8 February 2023
Date of Acceptance:	11 January 2023
Last Modified:	17 Apr 2024 15:30
URI:	https://orca.cardiff.ac.uk/id/eprint/156587

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