Hospitality SME innovation. Responses to multi-faceted crises

Dowell, David, Bowen, Robert ORCID: https://orcid.org/0000-0002-8492-2701 and Morris, Wyn 2023. Hospitality SME innovation. Responses to multi-faceted crises. British Food Journal 125 (11) , pp. 4034-4047. 10.1108/BFJ-11-2022-0982

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Abstract

Purpose This research investigates the multifaceted effects of Covid-19, Brexit and climate change on Small and Medium-sized Enterprises (SMEs) in the hospitality sector. Specifically, the authors evaluate the main opportunities, challenges and implications that hospitality businesses face in times of crises, and innovate as a response. Design/methodology/approach The research adopts a mixed methods approach firstly analysing quantitative data from the Business Insights and Conditions Survey (BICS). Second, qualitative where data are gathered from interviews with a range of hospitality SMEs. The data are analysed independently and then triangulated to gain a deep understanding of the issues faced by hospitality SMEs and their responses. Findings This research contributes to knowledge on the impact of economic challenges on the hospitality sector. This research underlines that hospitality businesses face multiple challenges. The findings show that sector has responded with innovations to meet requirements and regulations, some which were forced upon the industry due to changing regulations and some unforced innovations based on the strategic intentions and entrepreneurialism of the business owners. Originality/value The paper embeds the pandemic with Brexit and climate change challenges, identifying two distinct types of innovation as SME responses in the hospitality sector. Survival in the hospitality industry is reliant upon adaptations, some brought about by the pandemic and others by Brexit and climate change.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General)
Publisher:	Emerald
ISSN:	0007-070X
Date of First Compliant Deposit:	20 July 2023
Date of Acceptance:	20 July 2023
Last Modified:	05 Dec 2024 10:00
URI:	https://orca.cardiff.ac.uk/id/eprint/161156

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