'Extra hands' or the 'icing on the cake'? The boundaries of the volunteer role in formal care settings in England

Johnson, Eleanor K., Cameron, Ailsa, Willis, Paul ORCID: https://orcid.org/0000-0002-9774-0130, Lloyd, Liz and Smith, Randall 2023. 'Extra hands' or the 'icing on the cake'? The boundaries of the volunteer role in formal care settings in England. International Journal of Care and Caring 7 (3) , pp. 425-440. 10.1332/239788221X16601489075317

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Abstract

The adult social care sector in England has been encouraged to increase the role of volunteers in service delivery. To understand the volunteer role in care delivery and its impact upon paid care work, we undertook 94 qualitative interviews in seven care settings for older people in England. While the boundaries between care worker and volunteer were clearly established in some organisations, they were more indistinguishable in others. We discuss how both clear and murky boundary making, especially regarding ‘emotional’ and ‘bodily’ aspects of care, can contribute towards paid care work’s invisibility, lack of recognition and poor remuneration.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Social Sciences (Includes Criminology and Education)
Publisher:	Bristol University Press
ISSN:	2397-8821
Funders:	NIHR School for Social Care Research
Date of Acceptance:	10 August 2023
Last Modified:	15 Jan 2024 10:45
URI:	https://orca.cardiff.ac.uk/id/eprint/165240

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