A scalable and automated framework for tracking the likely adoption of emerging technologies

Williams, Lowri ORCID: https://orcid.org/0000-0002-3794-6145, Anthi, Eirini ORCID: https://orcid.org/0000-0002-5274-0727 and Burnap, Peter ORCID: https://orcid.org/0000-0003-0396-633X 2024. A scalable and automated framework for tracking the likely adoption of emerging technologies. Information 15 (4) , 237. 10.3390/info15040237

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Abstract

While new technologies are expected to revolutionise and become game-changers in improving the efficiencies and practises of our daily lives, it is also critical to investigate and understand the barriers and opportunities faced by their adopters. Such findings can serve as an additional feature in the decision-making process when analysing the risks, costs, and benefits of adopting an emerging technology in a particular setting. Although several studies have attempted to perform such investigations, these approaches adopt a qualitative data collection methodology which is limited in terms of the size of the targeted participant group and is associated with a significant manual overhead when transcribing and inferring results. This paper presents a scalable and automated framework for tracking likely adoption and/or rejection of new technologies from a large landscape of adopters. In particular, a large corpus of social media texts containing references to emerging technologies was compiled. Text mining techniques were applied to extract sentiments expressed towards technology aspects. In the context of the problem definition herein, we hypothesise that the expression of positive sentiment infers an increase in the likelihood of impacting a technology user's acceptance to adopt, integrate, and/or use the technology, and negative sentiment infers an increase in the likelihood of impacting the rejection of emerging technologies by adopters. To quantitatively test our hypothesis, a ground truth analysis was performed to validate that the sentiment captured by the text mining approach is comparable to the results given by human annotators when asked to label whether such texts positively or negatively impact their outlook towards adopting an emerging technology. The collected annotations demonstrated comparable results to those of the text mining approach, illustrating that automatically extracted sentiment expressed towards technologies are useful features in understanding the landscape faced by technology adopters, as well as serving as an important decision-making component when, for example, recognising shifts in user behaviours, new demands, and emerging uncertainties.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Computer Science & Informatics
Publisher:	MDPI
ISSN:	2078-2489
Funders:	ESRC
Date of First Compliant Deposit:	18 April 2024
Date of Acceptance:	18 April 2024
Last Modified:	01 Jul 2024 14:50
URI:	https://orca.cardiff.ac.uk/id/eprint/168134

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