Please follow me to the next stop: A case study of planning, deploying and researching a robot-guided tour in a museum in the UK

Reyes-Cruz, Gisela, Boudouraki, Andriana, Price, Dominic James, Piskopani, Anna-Maria, Barnard, Pepita, Cameron, Harriet R, Maior, Horia A., Galvez Trigo, Maria Jose ORCID: https://orcid.org/0000-0001-6492-0955, Reeves, Stuart, Fischer, Joel E and Caleb-Solly, Praminda 2025. Please follow me to the next stop: A case study of planning, deploying and researching a robot-guided tour in a museum in the UK. Presented at: CHI EA '2025, Yokohama, Japan, 26 April - 01 May 2025. Published in: Yamashita, Naomi, Evers, Vanessa, Yatani, Koji and Ding, Xianghua (Sharon) eds. CHI EA '25: Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. (690) ACM, 10.1145/3706599.3706660

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Abstract

Robots are increasingly being used in public spaces in the UK. Museums and galleries are a noteworthy setting for exploring robot adoption, such as for providing guided tours or enabling remote visits. Although robots have been deployed in museums in the past, there is arguably little information about what is involved in the process of both deploying and researching them. In this case study paper, we present our experiences and lessons learnt from conducting a research study of a robot-guided tour in a museum in the UK. We describe the process and stakeholders, and discuss the challenges and opportunities that emerged throughout. We provide recommendations for Human-Robot Interaction researchers hoping to move their investigations out of the lab and into the real world.

Item Type:	Conference or Workshop Item (Paper)
Date Type:	Publication
Status:	Published
Schools:	Schools > Computer Science & Informatics
Publisher:	ACM
ISBN:	9798400713958
Last Modified:	03 Jun 2025 10:00
URI:	https://orca.cardiff.ac.uk/id/eprint/178694

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