Service work and service workers: exploring the dynamics of front-line service encounters

Ogbonna, Emmanuel Okechukwu ORCID: https://orcid.org/0000-0002-9742-1535 2010. Service work and service workers: exploring the dynamics of front-line service encounters. Blyton, Paul Robert, Heery, Edmund James and Turnbull, Peter John, eds. Reassessing the Employment Relationship, Management, Work and Organisations, Basingstoke: Palgrave Macmillan, pp. 375-400.

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Item Type:	Book Section
Date Type:	Publication
Status:	Published
Schools:	Schools > Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce
Publisher:	Palgrave Macmillan
ISBN:	9780230221727
Related URLs:	Publisher
Last Modified:	19 Oct 2022 10:39
URI:	https://orca.cardiff.ac.uk/id/eprint/25104

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