Cardiff University | Prifysgol Caerdydd ORCA
Online Research @ Cardiff 
WelshClear Cookie - decide language by browser settings

The 'golden view': data-driven governance in the scoring society

Dencik, Lina ORCID:, Redden, Joanna ORCID:, Hintz, Arne ORCID: and Warne, Harry 2019. The 'golden view': data-driven governance in the scoring society. Internet Policy Review 8 (2) 10.14763/2019.2.1413

[thumbnail of Internet Policy Review - The golden view_ data-driven governance in the scoring society - 2019-07-15.pdf] PDF - Published Version
Available under License Creative Commons Attribution.

Download (300kB)


Drawing on the first comprehensive investigation into the uses of data analytics in UK public services, this article outlines developments and practices surrounding the upsurge in data-driven forms of what we term ‘citizen scoring’. This refers to the use of data analytics in government for the purposes of categorisation, assessment and prediction at both individual and population level. Combining Freedom of Information requests and semi-structured interviews with public sector workers and civil society organisations, we detail the practices surrounding these developments and the nature of concerns expressed by different stakeholder groups as a way to elicit the heterogeneity, tensions and negotiations that shape the contemporary landscape of data-driven governance. Described by practitioners as a way to achieve a ‘golden view’ of populations, we argue that data systems need to be situated in this context in order to understand the wider politics of such a ‘view’ and the implications this has for state-citizen relations in the scoring society.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Journalism, Media and Culture
Subjects: H Social Sciences > H Social Sciences (General)
Additional Information: This is an open access article under the terms of the Creative Commons Attribution 3.0 Germany license.
Publisher: Alexander von Humboldt Institute for Internet and Society
ISSN: 2197-6775
Funders: Open Society Foundation
Date of First Compliant Deposit: 18 July 2019
Date of Acceptance: 30 June 2019
Last Modified: 18 May 2023 00:54

Citation Data

Cited 45 times in Scopus. View in Scopus. Powered By Scopus® Data

Actions (repository staff only)

Edit Item Edit Item


Downloads per month over past year

View more statistics