The influence of concurrent mobile notifications on individual responses

Turner, Liam ORCID: https://orcid.org/0000-0003-4877-5289, Allen, Stuart ORCID: https://orcid.org/0000-0003-1776-7489 and Whitaker, Roger ORCID: https://orcid.org/0000-0002-8473-1913 2019. The influence of concurrent mobile notifications on individual responses. International Journal of Human-Computer Studies 132 , pp. 70-80. 10.1016/j.ijhcs.2019.07.011

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Abstract

Notifications on mobile devices punctuate our daily lives to provide information and prompt for further engagement. Investigations into the cognitive processes involved in consuming notifications are common across the literature, however most research to date investigates notifications in isolation of one another. In reality, notifications often coexist together, forming a “stack”, however the behavioural implications of this on the response towards individual notifications has received limited attention. Through an in-the-wild study of 1,889 Android devices, we observe user behaviour in a stream of 30 million notifications from over 6,000 applications. We find distinct strategies for user management of the notification stack within usage sessions, beyond the behaviour patterns observable from responses to individual notifications. From the analysis, we make recommendations for collecting and reporting data from mobile applications to improve validity through timely responses, and capture potential confounding features.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Computer Science & Informatics
Publisher:	Elsevier
ISSN:	1071-5819
Date of First Compliant Deposit:	5 August 2019
Date of Acceptance:	31 July 2019
Last Modified:	26 Jun 2024 11:29
URI:	https://orca.cardiff.ac.uk/id/eprint/124664

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