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Enterprise-wide diagnostic in the UK SME: focus beyond tools and techniques

Kumar, Maneesh ORCID: and Harris, Irina ORCID: 2021. Enterprise-wide diagnostic in the UK SME: focus beyond tools and techniques. Production Planning and Control 32 (9) , pp. 730-746. 10.1080/09537287.2020.1758822

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The paper proposes a theoretical framework that integrates the harder aspects of enterprise-wide diagnostic methodology, i.e. tools and techniques, with softer issues to understand and analyse enterprise-wide issues in the UK manufacturing SME. Enterprise-wide diagnostics application that considers hard and soft practices for managing change in a SME context is less evident in the literature and practice. Case study was conducted in the selected SME and data triangulation was achieved through on-site observations, interviews, and company reports. The use of integrated framework, influenced by Watson (1994), led to identification of several gaps between the three levels- enterprise, business, and operations, that were impacting on demand management and capacity planning. The paper demonstrates the benefits of conducting enterprise-wide diagnostic as a first step to enhance better integration between organisational levels and departments when embarking on continuous improvement journey.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
Publisher: Taylor & Francis
ISSN: 0953-7287
Date of First Compliant Deposit: 17 April 2020
Date of Acceptance: 3 April 2020
Last Modified: 07 Nov 2023 09:58

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