Pezzica, Camilla  ORCID: https://orcid.org/0000-0002-0512-7591, Bleil De Souza, Clarice ORCID: https://orcid.org/0000-0001-7823-1202 and Dunichkin, Ilya V.
2021.
Developing functional requirements for temporary housing by integrating Axiomatic Design with the 5 Gaps model of service quality.
Presented at: 14th International Conference on Axiomatic Design (ICAD 2021),
Lisbon, Portugal,
23-25 June 2021.
Proceedings of the 14th ICAD.
IOP Conference Series: Materials Science and Engineering
, vol.1174
IOP,
(1),012014.
10.1088/1757-899X/1174/1/012014
|
Preview |
PDF
- Published Version
Available under License Creative Commons Attribution. Download (862kB) | Preview |
Abstract
Temporary Housing (TH) schemes are a controversial component of post-disaster recovery plans, and yet they offer a fundamental service to the homeless population. Their sustainability should be understood and addressed in terms of service quality for all clients, rather than as a matter of product engineering. Since the evaluation of service quality is different from that of goods, value in TH assistance should be measured according to how well it matches clients’ expectations. This paper adopts the 5 gaps model of service quality as a framework for TH quality assurance and advances that closing the current performance gap requires tackling issues in the briefing, design, project execution and conformance phases, as well as in communication. Against this background, engineering methods such as Axiomatic Design (AD) can effectively be exploited to reduce the gap between what people want and what they get, considering the needs and objectives from humanitarian actors. Results indicate that AD can reveal conflicts and potential for cooperation between the many “clients” of TH, via the joint analysis of their different needs, and the associated Functional Requirements (FRs) and illustrates via a post-factum analysis what mechanisms need to be in place to ensure better preparedness for future disasters.
| Item Type: | Conference or Workshop Item - published (Paper) |
|---|---|
| Date Type: | Publication |
| Status: | Published |
| Schools: | Schools > Architecture |
| Publisher: | IOP |
| ISSN: | 1757-8981 |
| Date of First Compliant Deposit: | 16 June 2021 |
| Date of Acceptance: | 7 June 2021 |
| Last Modified: | 30 Jun 2026 14:31 |
| URI: | https://orca.cardiff.ac.uk/id/eprint/141900 |
Actions (repository staff only)
 |
Edit Item |
Altmetric
Altmetric