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The new normals of work: a framework for understanding responses to disruptions created by new futures of work

Newbold, Joseph W., Rudnicka, Anna, Cook, David, Cecchinato, Marta E., Gould, Sandy and Cox, Anna L. 2022. The new normals of work: a framework for understanding responses to disruptions created by new futures of work. Human-Computer Interaction 37 (6) 10.1080/07370024.2021.1982391

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Abstract

The COVID-19 pandemic led to governments advising citizens to engage in ’social distancing’ measures. These measures included working from home rather than in an office. As a result, many people had to rapidly develop new working strategies. As we look to a new future of work, with many workplaces examining long-term remote or hybrid working set-ups, it is important to understand how people developed remote working strategies and the contextual factors that precluded workers from maximising the potential of technology. Using a two-stage approach including a qualitative survey and a series of in-depth interviews, we investigated the challenges people experienced in creating effective workspaces, getting work done and connecting with others that surfaced during the COVID-19 crisis. We adapt a framework used in healthcare to the work context to make sense of how people cope with this disruption to find a new normal. From this, we identify instances of how people adapt to the new normal, where they avoid adaption and where they anticipate future changes. This gives us an understanding of how people adapt to the changing nature of work in response to the pandemic and offers a lens that may help to understand other future disruptions to work.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Computer Science & Informatics
Additional Information: This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Publisher: Taylor and Francis
ISSN: 1532-7051
Funders: Engineering and Physical Science Research Council, The University of Birmingham
Date of First Compliant Deposit: 26 November 2021
Date of Acceptance: 15 September 2021
Last Modified: 25 Oct 2022 14:53
URI: https://orca.cardiff.ac.uk/id/eprint/145458

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