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Public service operational efficiency and blockchain - A case study of Companies House, UK

Shahaab, Ali, Khan, Imtiaz, Maude, Ross, Hewage, Chaminda and Wang, Yingli ORCID: 2022. Public service operational efficiency and blockchain - A case study of Companies House, UK. Government Information Quarterly 10.1016/j.giq.2022.101759

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Despite the increasing interest and exploration of the use of blockchain technology in public service organisations (PSOs), academic understanding of its transformative impact on the operational excellence of PSOs remains limited. This study adopts an action design science research methodology to develop a proof of concept (POC) blockchain based application for Companies House, a government agency that is registering companies across UK. The application addresses the operational challenges of Companies House as well as issues citizens face when accessing its services. We draw from the public value framework proposed by Twizeyimana and Andersson (2019) and demonstrate the significance of the emerging blockchain technology in relation to their democratic practices based on six dimensions. We further discuss the related challenges and barriers for its implementation and evaluate the POC with the stakeholders of Companies House. We also present an illustrative case study, where we explored the appropriateness of the POC in relation to the draft legislation, “Registration of Overseas Entities and Beneficial Owners” (ROEBO) bill which proposes the introduction of a register of the beneficial owners of overseas legal entities that own real estate in the UK. Our research is one of the few studies that will provide in-depth empirical insights about the relationship between blockchain and operational excellence of PSOs.

Item Type: Article
Date Type: Published Online
Status: In Press
Schools: Business (Including Economics)
Publisher: Elsevier
ISSN: 0740-624X
Date of First Compliant Deposit: 22 August 2022
Date of Acceptance: 18 August 2022
Last Modified: 18 Oct 2022 10:39

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