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The effects of cyber readiness and response on human trust in self driving cars

Marcinkiewicz, Victoria, Zhang, Qiyuan and Morgan, Phillip ORCID: 2023. The effects of cyber readiness and response on human trust in self driving cars. Presented at: AHFE 2023 International Conference, 20-24 July 2023.

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The potential for self-driving cars (SDCs) and their connected infrastructure to be cyber attacked is a growing concern. Aside from material losses, an adverse cyber experience is likely to undermine human trust – a key contributing factor in the uptake and use of automated technologies such as SDCs. Preparing for such an event and responding appropriately when it happens is likely to play a key role in not only reducing the impact of a cyber attack but also in trusting the technology. This paper presents data from an initial experiment that explores whether the level of cyber readiness and type of response from an SDC company – who are assumed to be ultimately responsible for the SDC and most likely to be blamed for the incident – impacts trust and blame. Using Simulation Software Generated Animations, early findings provide an indication that trust is likely to be greater in SDCs and their respective company when more mature cyber security practices - in terms of level of readiness and type of response to a cyber attack - are adopted. A company with more mature cyber security practices (who are seemingly more trusted) is likely to be blamed less in the event of a cyber attack.

Item Type: Conference or Workshop Item (UNSPECIFIED)
Status: In Press
Schools: Psychology
Date of First Compliant Deposit: 27 June 2023
Date of Acceptance: 21 March 2023
Last Modified: 24 Jul 2023 01:30

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