Changing the story: an alternative approach to system change in public service innovation

Geelhoed, Sandra, Trowbridge, Hayley, Henderson, Sarah and Wallace-Thompson, Lauren 2021. Changing the story: an alternative approach to system change in public service innovation. Polish Political Science Review 9 (2) , pp. 52-70. 10.2478/ppsr-2021-0012

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Abstract

Storytelling is a powerful instrument for system change. Telling stories of lived experience, listening to them, and sharing them contributes to a culture of trust based on dignity, mutual respect and shared values. In this paper we draw attention to public service innovation and co-creation with the people the service is meant for. In the past years, public service innovation was result and output driven, targeting technological and managerial innovation. Stories of service users revealed the unintended negative consequences of such innovation policies and opened new perspectives for conversations of change based on shared values leading to innovations based on human development and dignity.

Item Type:	Article
Date Type:	Published Online
Status:	Published
Schools:	Social Sciences (Includes Criminology and Education)
Publisher:	Sciendo (De Gruyter)
Date of First Compliant Deposit:	18 July 2023
Last Modified:	18 Jul 2023 23:18
URI:	https://orca.cardiff.ac.uk/id/eprint/160977

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