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Strategic management as an enabler of co-creation in public services

Ongaro, Edoardo, Sancino, Alessandro, Pluchinotta, Irene, Williams, Hannah, Kitchener, Martin ORCID: and Ferlie, Ewan 2024. Strategic management as an enabler of co-creation in public services. Torfing, Jacob, Ferlie, Ewan, Jukic, Tina and Ongaro, Eduardo, eds. Strategic Management of the Transition to Public Sector Co-Creation, Bristol: Bristol University Press, pp. 114-134. (10.2307/jj.9692670.11)

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The current transformations in society, the economy and the public sector call for the development of more unified theoretical frameworks. This chapter takes the literature on strategic management as a theoretical entry angle and aims to better understand how the adoption of models of strategic management can enable processes of public value co-creation. Utilising the literature centred on the notion of ‘schools of thought’ in the strategic management of public services, the chapter discusses how co-creation as a mode of governance in public services can contribute to innovative public service solutions and value co-creation. The Welsh Water’s ‘Water Resilient Community’ – a project characterised by long-term strategic planning as well as by local innovation – is used to illustrate the argument. Four propositions on the drivers/enablers and key managerial issues for undertaking a strategic approach to co-creation as a mode of governance are offered to enhance future practice, research and theory.

Item Type: Book Section
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Publisher: Bristol University Press
ISBN: 9781447369042
Last Modified: 25 Apr 2024 12:31

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