Connecting citizens and services through the power of storytelling

Trowbridge, Hayley 2024. Connecting citizens and services through the power of storytelling. Baines, Sue, Wilson, Rob, Fox, Chris, Inga, Narbutaité Aflaki, Bassi, Andrea, Heli, Aramo-Immonen and Prandini, Riccardo, eds. Co-creation in Public Services for Innovation and Social Justice, Bristol: Bristol University Press, pp. 95-110. (10.51952/9781447367185.ch007)

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Abstract

This chapter explores the extent to which digital storytelling – specifically the Community Reporting methodology – can be used as a tool to connect citizens with services. Focusing on pilot services from the CoSIE project, the chapter examines how Community Reporting has been utilised as tool for co-creation within public services across Europe showing how digital storytelling can be practically applied as a tool for connecting citizens and services. The pilots examined within this chapter draws from evidence primarily generated in three pilots. First, Spain, where the pilot aimed to create an entrepreneur support service suited to the needs of unemployed people in the region; second, the Netherlands, where the focus was on improving services for unemployed citizens in order to increase citizen participation in the community; finally, the chapter draws from work in Poland, where the focus was the co-housing of seniors and the co-creation activity with stakeholders to improve older people’s lives. Drawing on reflections from the pilots’ actors, the chapter demonstrates the opportunities and challenges of working with stories as a means to develop services in a way that draws upon the existing assets of the people and communities that the services support.

Item Type:	Book Section
Date Type:	Publication
Status:	Published
Schools:	Social Sciences (Includes Criminology and Education)
Subjects:	H Social Sciences > H Social Sciences (General)
Publisher:	Bristol University Press
ISBN:	9781447367185
Date of First Compliant Deposit:	8 July 2024
Last Modified:	09 Jul 2024 15:45
URI:	https://orca.cardiff.ac.uk/id/eprint/170403

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