Cardiff University | Prifysgol Caerdydd ORCA
Online Research @ Cardiff 
WelshClear Cookie - decide language by browser settings

Unlocking the black box: exploring the link between high-performance work systems and performance

Messersmith, Jake G., Patel, Pankaj C., Lepak, David P. and Gould-Williams, Julian Seymour 2011. Unlocking the black box: exploring the link between high-performance work systems and performance. Journal of Applied Psychology 96 (6) , pp. 1105-1118. 10.1037/a0024710

Full text not available from this repository.


With a growing body of literature linking systems of high-performance work practices to organizational performance outcomes, recent research has pushed for examinations of the underlying mechanisms that enable this connection. In this study, based on a large sample of Welsh public-sector employees, we explored the role of several individual-level attitudinal factors—job satisfaction, organizational commitment, and psychological empowerment—as well as organizational citizenship behaviors that have the potential to provide insights into how human resource systems influence the performance of organizational units. The results support a unit-level path model, such that department-level, high-performance work system utilization is associated with enhanced levels of job satisfaction, organizational commitment, and psychological empowerment. In turn, these attitudinal variables were found to be positively linked to enhanced organizational citizenship behaviors, which are further related to a second-order construct measuring departmental performance.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
T Technology > T Technology (General)
Additional Information: [Correction Notice: An Erratum for this article was reported in Vol 97(4) of Journal of Applied Psychology (see record 2012-17934-001). In this article some information concerning the data collection process was omitted from the original published version. All online versions have now been corrected. The corrected version of the article is available here:]
Publisher: American Psychological Association
ISSN: 1939-1854
Last Modified: 04 Jun 2017 04:21

Citation Data

Cited 374 times in Scopus. View in Scopus. Powered By Scopus® Data

Actions (repository staff only)

Edit Item Edit Item