Models for e-government

Beynon-Davies, Paul ORCID: https://orcid.org/0000-0003-3229-3234 2007. Models for e-government. Transforming Government: People, Process and Policy 1 (1) , pp. 7-28. 10.1108/17506160710733670

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Abstract

Purpose – This paper aims to present a meta-model for electronic government (e-government) which takes account of the broad nature of this contemporary socio-technical phenomenon. As such it contains within it a number of possible “business models” for the development of e-government – strategies for e-government focused around key business processes and information systems. Design/methodology/approach – This meta-model is built from literature taken from the domains of informatics, business and public administration. It is also built on established academic, policy and practitioner literature from the domain of e-government itself. Findings – The paper demonstrates and validates the use of this meta-model in three ways. First, it is used as an explanatory tool to help review the contemporary experience of e-government in the UK. To help in this process we position specific case examples of e-government against the model from this experience. Second, it is used to evaluate a number of existing models of e-government, particularly those which provide an explicit framework of e-government progress. A number of deficiencies in such models are identified from this evaluation. Third, the meta-model is proposed as a framework for evaluating and potentially benchmarking e-government. The intention is to raise the perspective of evaluation and benchmarking in this area beyond its contemporary focus on electronic service delivery. Originality/value – To demonstrate the worth of this approach, the paper describes the application of elements of this meta-model in two evaluation/benchmarking exercises undertaken by the author in the context of regional e-government.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) J Political Science > JF Political institutions (General) Q Science > QA Mathematics > QA75 Electronic computers. Computer science T Technology > T Technology (General)
Uncontrolled Keywords:	Communication technologies; Government; Information management
Publisher:	Emerald
ISSN:	1750-6166
Last Modified:	21 Oct 2022 09:55
URI:	https://orca.cardiff.ac.uk/id/eprint/38291

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