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Improving supply chain performance through quality management in a global distribution environment

Beresford, Anthony Kenneth Charles ORCID:, Pettit, Stephen John ORCID: and Whittaker, W. 2005. Improving supply chain performance through quality management in a global distribution environment. International Journal of Services and Operations Management 1 (1) , pp. 75-89. 10.1504/IJSOM.2005.006319

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In the context of international logistics, benchmarking systems such as Quality Assurance Accreditation (QAA), Total Quality Management (TQM) and internal Composite Logistics Modelling (CLM) tools can be combined to maximise logistics efficiency. This paper assesses the contribution of TQM/CLM systems to performance enhancement in a global logistics environment by means of a survey of logistics companies and a case study of a global logistics service provider which uses both internal and external quality management systems and CLM techniques in order to provide optimal solutions for the global distribution of automotive components. It is shown that such techniques contribute positively to a company's internal efficiency and to its position in the market.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HE Transportation and Communications
Uncontrolled Keywords: Total quality management; TQM; ISO 9000; ISO 14000; composite logistics modelling; investors in people; benchmarking; global logistics; supply chain performance; supply chain management
Publisher: Inderscience Publishers
ISSN: 1744-2370
Last Modified: 21 Oct 2022 10:24

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