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The impact of Best Value on local authority performance: Evidence from the Welsh Pilots

Boyne, George Alexander, Gould-Williams, Julian, Law, J. and Walker, R. 2001. The impact of Best Value on local authority performance: Evidence from the Welsh Pilots. Local Government Studies 27 (2) , pp. 44-68. 10.1080/714004097

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This article provides the first empirical evidence on the impact of Best Value processes on local service quality, costs, efficiency and accountability. Views were obtained from a wide range of personnel involved in the pilot programme in Wales by means of a postal questionnaire and interviews. The evidence shows that so far Best Value has had a positive impact on quality and accountability but little impact on service costs. Perceptions of the impact of Best Value are significantly more positive in authorities that adopted a corporate approach to the pilot process.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HJ Public Finance
J Political Science > JN Political institutions (Europe) > JN101 Great Britain
J Political Science > JS Local government Municipal government
Publisher: Routledge
ISSN: 0300-3930
Last Modified: 08 Jan 2020 04:01

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