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"There's a lot of tasks that can be done by any": Findings from an ethnographic study into work and organisation in UK community crisis resolution and home treatment services

Hannigan, Ben ORCID: https://orcid.org/0000-0002-2512-6721 2014. "There's a lot of tasks that can be done by any": Findings from an ethnographic study into work and organisation in UK community crisis resolution and home treatment services. Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine 18 (4) , pp. 406-421. 10.1177/1363459313501359

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Abstract

Across the United Kingdom (UK) large numbers of crisis resolution and home treatment (CRHT) services have been established with the aim of providing intensive, short-term, care to people who would otherwise be admitted to mental health hospital. Despite their widespread appearance little is known about how CRHT services are organised or how crisis work is done. This paper arises from a larger ethnographic study (in which 34 interviews were conducted with practitioners, managers and service users) designed to generate data in these and related areas. Underpinned by systems thinking and sociological theories of the division of labour the paper examines the workplace contributions of mental health professionals and support staff. In a fast-moving environment the work which was done, how and by whom reflected wider professional jurisdictions and a recognisable patterning by organisational forces. System characteristics including variable shift-by-shift team composition and requirements to undertake assessments of new referrals whilst simultaneously providing home treatment shaped the work of some, but not all, professionals. Implications of these findings for larger systems of work are considered.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Healthcare Sciences
Subjects: H Social Sciences > HV Social pathology. Social and public welfare
R Medicine > RA Public aspects of medicine
R Medicine > RT Nursing
Uncontrolled Keywords: ethnography; health policy; mental health; organisation of health services; profession and professionalisation
Additional Information: Online publication date: 11 September 2013.
Publisher: SAGE Publications
ISSN: 1363-4593
Funders: RCBC Wales
Date of First Compliant Deposit: 30 March 2016
Last Modified: 24 Oct 2022 11:43
URI: https://orca.cardiff.ac.uk/id/eprint/49118

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