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Governmental social media use for emergency communication

Beneito-Montagut, Roser ORCID:, Anson, Su, Shaw, Duncan and Brewster, Christopher 2013. Governmental social media use for emergency communication. Presented at: 10th International Conference on Information Systems for Crisis Response and Management, Baden-Baden, 12-15 May 2013. Proceedings of the 10th International ISCRAM Conference. Baden-Baden: pp. 828-833.

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The possibility of crowdsourced information, multi-geographical and multi-organisational information flows during emergencies and crises provided by web 2.0 tools are providing emergency management centres with new communication challenges and opportunities. Building on the existing emergency management and social media literature, this article explores how institutions are using and adopting social media for emergency communication. By examining the drivers and barriers of social media adoption in two European governmental agencies dealing with emergencies, the paper aims to establish a framework to examine whether and how institutional resilience could be improved.

Item Type: Conference or Workshop Item (Paper)
Date Type: Publication
Status: Published
Schools: Social Sciences (Includes Criminology and Education)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HE Transportation and Communications
H Social Sciences > HM Sociology
ISBN: 9783923704804
Funders: ‘Prevention, Preparedness and Consequence Management of Terrorism and other security-related risks’ programme, European Commission – Directorate-Home Affairs (HOME/2010/CIPS/AG/002)
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Last Modified: 28 Oct 2022 08:40

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