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Haerkoenen, Sonja 2011. Ask a Librarian live - Cardiff pilots a chat enquiry service. Presented at: HEWIT/WHELF Colloquium 2011, Gregynog, Wales, 13-17 June 2011.

Haerkoenen, Sonja 2011. Ask a Librarian live - erste Ergebnisse eines Bibliotheks-Chat-Angebotes via Instant Messaging. Presented at: 100. Deutscher Bibliothekartag, Berlin, Germany, 8-10 June 2011.

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