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YouTube beauty gurus and the emotional labour of tribal entrepreneurship

Mardon, Rebecca, Molesworth, Mike and Grigore, Georgiana 2018. YouTube beauty gurus and the emotional labour of tribal entrepreneurship. Journal of Business Research 92 , pp. 443-454. 10.1016/j.jbusres.2018.04.017

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Tribal entrepreneurship valorises emotional bonds between consumers and entrepreneurs, yet this emotional dimension is little understood. Drawing from a netnographic study of YouTube Beauty Gurus as tribal entrepreneurs, and uniting the concept of emotional labour with theories of moral emotions, we demonstrate the importance of emotional labour to tribal entrepreneurship’s success. We observe novel forms of emotional labour performed by tribal entrepreneurs, relating to the expression of self-conscious and other-praising moral emotions, in addition to new technology-enabled forms of emotional censorship that silence the expression of other-condemning moral emotions in central tribal gathering spaces. Furthermore, we highlight the emotional labour performed by the broader tribe, as their compassion for the entrepreneur stimulates tribal defense via the suppression of other-condemning emotions. We extend theories of tribal entrepreneurship by theorising the role and importance of emotional labour. Our findings also extend broader theories of emotions and contribute to discussions of immaterial labour.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Uncontrolled Keywords: Consumer Tribes, Tribal Marketing, Tribal Entrepreneurship, Moral Emotions Emotional Labour
Additional Information: This is an open access article under the CCBY license
Publisher: Elsevier
ISSN: 0148-2963
Date of First Compliant Deposit: 18 April 2018
Date of Acceptance: 15 April 2018
Last Modified: 10 Dec 2020 17:00

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