Strategic management as an enabler of co-creation in public services

Ongaro, Edoardo, Sancino, Alessandro, Pluchinotta, Irene, Williams, Hannah, Kitchener, Martin ORCID: https://orcid.org/0000-0001-6249-557X and Ferlie, Ewan 2021. Strategic management as an enabler of co-creation in public services. Policy and Politics 49 (2) , pp. 287-304. 10.1332/030557321X16119271520306

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Abstract

The current transformations in society, the economy and the public sector call for the development of more unified theoretical frameworks. This article takes the literature on strategic management as a theoretical entry angle and aims to better understand how the adoption of models of strategic management can enable processes of public value co-creation. Utilising the literature centred on the notion of ‘schools of thought’ in the strategic management of public services, the article discusses how co-creation as a mode of governance in public services can contribute to innovative public service solutions and value co-creation. The Welsh Water’s ‘Water Resilient Community’ – a project characterised by long-term strategic planning as well as by local innovation – is used to illustrate the argument. Four propositions on the drivers/enablers and key managerial issues for undertaking a strategic approach to co-creation as a mode of governance are offered to enhance future practice, research and theory.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Publisher:	Policy Press
ISSN:	0305-5736
Funders:	Horizon 2020 770591
Date of First Compliant Deposit:	26 March 2021
Date of Acceptance:	28 January 2021
Last Modified:	07 Nov 2023 02:48
URI:	https://orca.cardiff.ac.uk/id/eprint/140139

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