Ongaro, Edoardo, Sancino, Alessandro, Pluchinotta, Irene, Williams, Hannah, Kitchener, Martin  ORCID: https://orcid.org/0000-0001-6249-557X and Ferlie, Ewan
2021.
Strategic management as an enabler of co-creation in public services.
Policy and Politics
49
(2)
, pp. 287-304.
10.1332/030557321X16119271520306
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Abstract
The current transformations in society, the economy and the public sector call for the development of more unified theoretical frameworks. This article takes the literature on strategic management as a theoretical entry angle and aims to better understand how the adoption of models of strategic management can enable processes of public value co-creation. Utilising the literature centred on the notion of ‘schools of thought’ in the strategic management of public services, the article discusses how co-creation as a mode of governance in public services can contribute to innovative public service solutions and value co-creation. The Welsh Water’s ‘Water Resilient Community’ – a project characterised by long-term strategic planning as well as by local innovation – is used to illustrate the argument. Four propositions on the drivers/enablers and key managerial issues for undertaking a strategic approach to co-creation as a mode of governance are offered to enhance future practice, research and theory.
| Item Type: | Article |
|---|---|
| Date Type: | Publication |
| Status: | Published |
| Schools: | Schools > Business (Including Economics) |
| Publisher: | Policy Press |
| ISSN: | 0305-5736 |
| Funders: | Horizon 2020 770591 |
| Date of First Compliant Deposit: | 26 March 2021 |
| Date of Acceptance: | 28 January 2021 |
| Last Modified: | 28 Nov 2024 17:30 |
| URI: | https://orca.cardiff.ac.uk/id/eprint/140139 |
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