The governance of public services during Covid-19: A review of the challenges and opportunities

Ashworth, Rachel ORCID: https://orcid.org/0000-0002-7274-2164 and Farrell, Catherine ORCID: https://orcid.org/0000-0002-1377-4721 2024. The governance of public services during Covid-19: A review of the challenges and opportunities. Dickinson, Helen, Yates, Sophie, O'Flynn, Janine and Smith, Catherine, eds. Research Handbook on Public Management and Covid-19, Vol. 1. Elgar Handbooks in Public Administration and Management, Cheltenham, UK: Edward Elgar, pp. 150-160. (10.4337/9781802205954.00020)

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Abstract

This chapter evaluates the impact of COVID-19 on the governance of public services. First, we review ways in which the pandemic affected levels of transparency, in addition to processes and mechanisms of accountability and we observe that while some aspects of decision-making have become more transparent, others have been compromised with implications for accountability. Second, we assess how the practice of governance has been altered by COVID-19, identifying that the move to online working has provided some additional opportunities for inclusion and participation in governance bodies with potential for improving the process of governance. Finally, we reflect on whether governance changes observed during the pandemic will be sustained into the future.

Item Type:	Book Section
Date Type:	Publication
Status:	Published
Schools:	Schools > Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General)
Publisher:	Edward Elgar
ISBN:	9781802205947
Funders:	None
Date of First Compliant Deposit:	4 June 2024
Last Modified:	22 Aug 2025 10:52
URI:	https://orca.cardiff.ac.uk/id/eprint/168874

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