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In it together – tapping the internal market for environmental and organisational performance

Toon, Mark ORCID: https://orcid.org/0000-0001-9455-3316 2025. In it together – tapping the internal market for environmental and organisational performance. Presented at: Academy of Marketing Conference 2025, Cork, Ireland, 7-10 July 2025.

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Abstract

In this theoretical paper we consider the deleterious effect of organisational climate action on employees. Using a social identity lens, we consider how poor signalling to employees can reduce their level of identification with the organisation and explore the effects that this can have on the organisation. We propose a set of measures to identify employees as an internal market and develop strategies from this position. These include an internal marketing strategy and co-creation of solutions.

Item Type: Conference or Workshop Item (Paper)
Status: In Press
Schools: Schools > Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
Date of First Compliant Deposit: 23 May 2025
Date of Acceptance: 20 March 2025
Last Modified: 23 May 2025 12:00
URI: https://orca.cardiff.ac.uk/id/eprint/177462

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