“It’s just the nature of the job at the end of the day”: pay and job quality in United Kingdom mass-market call centers

Lloyd, Caroline ORCID: https://orcid.org/0000-0003-2624-8031, Mason, Geoff, Osborne, Matthew and Payne, Jonathan 2008. “It’s just the nature of the job at the end of the day”: pay and job quality in United Kingdom mass-market call centers. Lloyd, Caroline, Mason, Geoff and Mayhew, Ken, eds. Low-Wage Work in the United Kingdom, Russell Sage Foundation Case Studies of Job Quality in Advanced Economies, New York: Russell Sage Foundation, pp. 247-283.

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Item Type:	Book Section
Date Type:	Publication
Status:	Published
Schools:	Research Institutes & Centres > ESRC Centre on Skills, Knowledge and Organisational Performance (SKOPE) Schools > Social Sciences (Includes Criminology and Education)
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Publisher:	Russell Sage Foundation
ISBN:	9780871545633
Related URLs:	Publisher
Last Modified:	20 Oct 2022 08:37
URI:	https://orca.cardiff.ac.uk/id/eprint/28947

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