Deviant service behavior

Daunt, Kate L. ORCID: https://orcid.org/0000-0002-6741-4924 and Greer, Dominique A. 2013. Deviant service behavior. Fisk, Raymond P., Russell-Bennett, Rebekah and Harris, Lloyd C., eds. Serving Customers: Global Services Marketing Perspectives, Tilde University Press, pp. 105-122.

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Item Type:	Book Section
Date Type:	Publication
Status:	Published
Schools:	Schools > Business (Including Economics)
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Publisher:	Tilde University Press
ISBN:	9780734610997
Related URLs:	Publisher
Last Modified:	24 Oct 2022 12:04
URI:	https://orca.cardiff.ac.uk/id/eprint/50382

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