Value co-creation through patient engagement in health care: a micro-level approach and research agenda

Hardyman, Wendy ORCID: https://orcid.org/0000-0002-3732-6886, Daunt, Kate L. ORCID: https://orcid.org/0000-0002-6741-4924 and Kitchener, Martin James ORCID: https://orcid.org/0000-0001-6249-557X 2015. Value co-creation through patient engagement in health care: a micro-level approach and research agenda. Public Management Review 17 (1) , pp. 90-107. 10.1080/14719037.2014.881539

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Abstract

Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at micro-level. This may be one reason why the issue of ‘value co-creation’ has received limited attention within academic discussions of patient engagement or policy pronouncements. Drawing on emerging ideas in the services marketing and public management literatures, this article offers the first elucidation of the importance of studying ‘value co-creation’ as a basis for further empirical analysis of patient engagement in micro-level encounters.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics) Social Sciences (Includes Criminology and Education)
Subjects:	H Social Sciences > H Social Sciences (General) R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine
Uncontrolled Keywords:	Patient engagement, value co-creation, service-dominant logic, micro-level approach.
Publisher:	Taylor & Francis
ISSN:	1471-9037
Date of First Compliant Deposit:	30 March 2016
Last Modified:	07 Nov 2023 18:13
URI:	https://orca.cardiff.ac.uk/id/eprint/57286

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