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Citizen and consumer involvement in UK public services

Farrell, C.M. ORCID: 2010. Citizen and consumer involvement in UK public services. International Journal of Consumer Studies 34 (5) , pp. 503-507. 10.1111/j.1470-6431.2010.00915.x

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This paper is concerned with the involvement and participation of citizens and consumers in UK public services. It reflects on levels of involvement over a 30‐year period and maps this accordingly. Using models of participation, the paper reviews the citizen and consumer concepts. Conclusions are drawn about involvement and participation in practice and how this will develop in the future.

Item Type: Article
Status: Published
Schools: Business (Including Economics)
Publisher: Wiley
ISSN: 1470-6423
Last Modified: 25 Oct 2022 13:34

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