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Strategic conflict management? A study of workplace dispute resolution in Wales

Nash, David ORCID: and Hann, Deborah ORCID: 2020. Strategic conflict management? A study of workplace dispute resolution in Wales. Industrial and Labor Relations Review 73 (2) , pp. 411-430. 10.1177/0019793919874031

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In this article, the authors examine the relationship between organizational strategy and the approach taken to conflict management using a large-scale survey of companies in Wales, a constituent part of the United Kingdom. They focus on conflicts among employees, an under-researched form of conflict, to examine which types of organizations adopt a more strategic approach to conflict management that aligns with broader HR objectives. They find that organizations with a unitarist, and often anti-union, orientation are more likely to make strategic choices about how they address conflict. Equally, the authors argue that some evidence suggests that organizations that take high-road approaches to HR are more likely to take an intentional approach to how they address conflict.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Publisher: SAGE
ISSN: 0019-7939
Date of First Compliant Deposit: 18 March 2019
Date of Acceptance: 17 March 2019
Last Modified: 24 Nov 2022 17:06

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