Motives for service sabotage: An empirical study of front-line worker behaviour

Ogbonna, Emmanuel ORCID: https://orcid.org/0000-0002-9742-1535 and Harris, L.C. 2009. Motives for service sabotage: An empirical study of front-line worker behaviour. Presented at: 17th International Conference on Recent Advances in retailing Science, Niagra Falls, Canada, July 2009.

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Item Type:	Conference or Workshop Item (Other)
Status:	Unpublished
Schools:	Business (Including Economics)
Last Modified:	04 Nov 2022 12:16
URI:	https://orca.cardiff.ac.uk/id/eprint/122481

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