In case of emergency, order pizza: an urgent case of action formation and recognition

Albert, Saul, Housley, William ORCID: https://orcid.org/0000-0003-1568-9093 and Stokoe, Elizabeth 2019. In case of emergency, order pizza: an urgent case of action formation and recognition. Presented at: CUI 2019: 1st International Conference on Conversational User Interfaces, Dublin, Ireland, 22-23 August 2019. CUI '19: Proceedings of the 1st International Conference on Conversational User Interfaces. ACM, p. 1. 10.1145/3342775.3342800

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Abstract

The biggest challenge for voice technologies is action recognition. This is partly because current approaches prioritize abstract context over practical action, and tend to ignore the detailed, sequential structure of talk by emulating scripted, often stereotypical dialogue. This provocation paper analyzes an urgent case of how a caller and a 911 dispatcher work together to achieve action recognition. We outline their 'seen but unnoticed' interactional methods and suggest how computational systems can learn from conversation analysis and use micro-analytic detail to recognize social actions.

Item Type:	Conference or Workshop Item (Paper)
Date Type:	Published Online
Status:	Published
Schools:	Social Sciences (Includes Criminology and Education)
Publisher:	ACM
ISBN:	9781450371872
Related URLs:	Organisation
Last Modified:	26 Oct 2022 07:26
URI:	https://orca.cardiff.ac.uk/id/eprint/124839

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