Organizational identity threats and aspirations in reputation management

Doering, Heike ORCID: https://orcid.org/0000-0002-4171-6107, Downe, James ORCID: https://orcid.org/0000-0003-0772-3183, Elraz, Hadar and Martin, Steve ORCID: https://orcid.org/0000-0002-1883-5837 2021. Organizational identity threats and aspirations in reputation management. Public Management Review 23 (3) , pp. 376-396. 10.1080/14719037.2019.1679234

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Abstract

Reputational threats are key to understanding public services’ behaviour. Previous research has viewed external performance assessments as an unwelcome imposition on public managers and a threat to organizational identity. Analysing the adoption of a self-imposed process of peer-led assessment by public managers in UK local government we show how the absence of performance assessment was seen as a reputational threat. Engaging proactively with the new voluntary assessments becomes an essential tool for active reputation management. We find that reputation does not only shape the responses to external performance assessment but the external performance assessment itself.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Publisher:	Taylor & Francis
ISSN:	1471-9037
Date of First Compliant Deposit:	20 November 2019
Date of Acceptance:	7 October 2019
Last Modified:	23 Nov 2024 15:15
URI:	https://orca.cardiff.ac.uk/id/eprint/126538

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