Public service ethos: developing a generic measure

Rayner, Julie, Williams, Helen M., Lawton, Alan and Allinson, Christopher W. 2011. Public service ethos: developing a generic measure. Journal of Public Administration Research and Theory 21 (1) , pp. 27-51. 10.1093/jopart/muq016

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Abstract

This article conceptualizes public service ethos as a multidimensional construct and develops a framework that explains first, why individuals are motivated by this ethos (Public Service Belief); second, how they deliver public services in accordance with this ethos (Public Service Practice); and third, what ends they perceive it to endorse (Public Interest). Despite considerable interest in public service ethos within the public administration literature, research is constrained by the absence of a measure of this ethos. This article therefore reports three studies conducted to advance theory and research through the development of a psychometrically sound instrument. Confirmatory factor analysis demonstrates support for a three-factor structure, where the dimensions are distinct but related aspects of public service ethos. Moreover, findings show this measure to be valid, reliable, and generalizable. As such it offers researchers an instrument with which to better explore the character and existence of a public service ethos.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Publisher:	Oxford University Press
ISBN:	10531858 14779803
ISSN:	1053-1858
Last Modified:	16 Nov 2020 13:15
URI:	https://orca.cardiff.ac.uk/id/eprint/136321

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