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Strategic management as an enabler of co-creation in public services

Ongaro, Edoardo, Sancino, Alessandro, Pluchinotta, Irene, Williams, Hannah, Kitchener, Martin ORCID: and Ferlie, Ewan 2021. Strategic management as an enabler of co-creation in public services. Policy and Politics 49 (2) , pp. 287-304. 10.1332/030557321X16119271520306

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The current transformations in society, the economy and the public sector call for the development of more unified theoretical frameworks. This article takes the literature on strategic management as a theoretical entry angle and aims to better understand how the adoption of models of strategic management can enable processes of public value co-creation. Utilising the literature centred on the notion of ‘schools of thought’ in the strategic management of public services, the article discusses how co-creation as a mode of governance in public services can contribute to innovative public service solutions and value co-creation. The Welsh Water’s ‘Water Resilient Community’ – a project characterised by long-term strategic planning as well as by local innovation – is used to illustrate the argument. Four propositions on the drivers/enablers and key managerial issues for undertaking a strategic approach to co-creation as a mode of governance are offered to enhance future practice, research and theory.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Publisher: Policy Press
ISSN: 0305-5736
Funders: Horizon 2020 770591
Date of First Compliant Deposit: 26 March 2021
Date of Acceptance: 28 January 2021
Last Modified: 07 Nov 2023 02:48

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