Thanks for the memories: exploring city tourism experiences via social media reviews

Qionglei, Yu, Steve, Pickering, Geng, Ruoqi ORCID: https://orcid.org/0000-0001-8183-7379 and Dorothy, Yen 2021. Thanks for the memories: exploring city tourism experiences via social media reviews. Tourism Management Perspectives 40 , 100851. 10.1016/j.tmp.2021.100851

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Abstract

This study uses online reviews to explore memorable tourism experiences of tourists visiting different city attractions. Seeking to identify a collection of themes and concepts reflecting tourists' memorable experiences during their attraction visits, this study reveals the most shared tourism memories in cognitive-emotive-behavioral themes. By developing a matrix that categorizes tourist city attractions based on an ideographic approach, the study also argues that there are different types of tourist memorable experiences at different types of attractions (i.e., human-marker, nature-sight and human-sight tourist attractions). The findings extend previous understanding of the research in tourism experience and attractions by analyzing 156,986 TripAdvisor tourist reviews of the top ten most popular tourist attractions in London. This study also provides recommendations for destination management organizations and various city tourism stakeholders to plan, market and manage city tourism products and services.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General)
Publisher:	Elsevier
ISSN:	2211-9736
Date of First Compliant Deposit:	1 October 2021
Date of Acceptance:	22 June 2021
Last Modified:	15 Nov 2024 07:00
URI:	https://orca.cardiff.ac.uk/id/eprint/144606

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